In this course, you will gain the knowledge and skills to provide excellent customer service within the housing Co-operative sector. You’ll learn how to apply Co-operative values to strengthen relationships with members, applicants, and community partners.

Through interactive readings, videos, and practical exercises, you’ll discover how to identify different types of customers, manage expectations, and build trust and loyalty. The course also explores communication strategies, inclusion, accessibility, and practical tools to improve both personal and organizational service performance.